Privacy Policy

Hidden Secret ("Hidden Secret") respects your right to privacy and is committed to protecting your personal information. This Privacy Policy outlines how Hidden Secret collects, uses and manages your personal information and incorporates compliance with the General Data Protection Regulations (GDPR) for EEA residents.

We respect the importance of your privacy and that you have a right to make your own choices about how your personal information is collected and used. We acknowledge that when you provide your personal information, you do so trusting Hidden Secret and unless you directly give Hidden Secret consent to do otherwise, Hidden Secret will only collect and use your personal information in accordance with this Privacy Policy.

We give you:

The right to be informed through this Privacy Policy, this website and our communications with you
The right of access to your information
The right to rectification of your information
The right to erasure of your information
The right to restrict processing of your information
The right to data portability should it be required
The right to object to usage and storage of your information Rights in relation to automated decision making and profiling as relevant.
Collecting information about you
Except as stated in this Privacy Policy, Hidden Secret will not collect or use your personal information without your consent. Hidden Secret collects your personal information when you:
provide us your personal information and contact details;
order or purchase Hidden Secret products and/or services
enter your personal information on the Hidden Secret website or other Hidden Secret-owned properties;
participate in a Hidden Secret competition;
interact with us through social media (including Facebook and Twitter);
register on the Hidden Secret website/s
contact us; we may also keep a record of that contact.
We will only collect additional personal information with your consent.

Information you give us

We collect and store all the information you enter yourself into your Account and Email Newsletter Preference center, including personal information such as your name, addresses, phone number, email address; information about your orders; personal communications with us; and your newsletter preferences.

We collect and store any information you give to us when you contact us through our customer contact channels eg phone, email, chat, contact center, social media; that is relevant to you or us for the purposes of updating your information, or improving our service to you or offering you new products and services if relevant.

Information from your use of our websites and services

We collect and store information about your usage of our website when you browse and shop with us. This includes technical information such as your browser type; device type; IP address; length of time you are on part of a page, a page and the site, and other technical information.

Information collected and stored from browsing our websites is anonymous unless you are logged into your account and have visited us before, in which case this information is associated with your account by cookies that our servers place on your computer so that we can improve your browsing and shopping experience and offer further service and products to you onsite; by email (unless you have unsubscribed from such services); by retargeting services on other platforms via cookies eg social media; and other online properties not associated with us also via cookies.

We collect and store the above information in server logs and our database.

Hidden Secret use of cookies

Cookies are pieces of information that a website transfers to your computer's hard disk for record keeping purposes. Most web browsers are set to accept cookies. Hidden Secret uses cookies to make your use of our website and services as convenient as possible, such as by customising your web browser's access so that you can maintain your wishlist and shopping cart when you next visit the Hidden Secret website. Cookies also enable Hidden Secret to offer products and services for you on a more personalised basis.

Hidden Secret uses web analytics tools, testing and other software that use cookies to improve your online experience, including the display of more relevant ads on other websites, based on your activities on your visits to the Hidden Secret website. If you do not wish to receive any cookies you may set your browser to refuse cookies, however not all the functionality of the Hidden Secret website may operate as expected.

Using and disclosing your personal information

Hidden Secret Pty Ltd's purpose in collecting your personal information is to provide you with:

the ability for you and Hidden Secret to complete or progress your order or transaction with us

information that interests you

information about events; and

special offers that are relevant to you

Hidden Secret will not use or disclose any of your personal information without your consent, unless: required by law;

Hidden Secret believes it necessary to fulfil the above purposes or otherwise to provide you with services or products which you have requested; or

to protect the rights, property or personal safety of other users of the website, any member of the public or of Hidden Secret.

In seeking to give you the most worthwhile experience in using the Hidden Secret website, your personal information may be used to send you advertisements about products and services that we think you are likely to be interested in.

Hidden Secret does not disclose your personal information to advertisers. We use the services of one or more trusted service providers located overseas to use and process personal information for the explicit purpose of fraud detection, transaction processing, or for providing a product or service to you, in accordance with applicable privacy and data protection laws. In order to operate the Hidden Secret website, fulfill the purposes set out above or otherwise deliver products or services, Hidden Secret will not otherwise disclose your personal information to other companies or third parties without your consent.

When Hidden Secret will contact you

When you complete a purchase with Hidden Secret, you are presented with a comprehensive way to manage what marketing communications you wish to receive - if any - from Hidden Secret. Similarly, when you create an account or subscribe to Hidden Secret's newsletters, your preferences can be managed by you in their entirety.

Types of communications you may receive updated information about the Hidden Secret website; information about our products and services which may interest you; and other information about upcoming events - such as discount promotions which may interest you. Any communication enabled in the newsletter preferences area in your account

If you are receiving promotional information about Hidden Secret and do not wish to receive this information any longer, you may remove your name from our list by visiting the Hidden Secret website and updating your newsletter preferences in your account. Please allow up to 3 business days for this request to be processed.

You can access the information Hidden Secret keeps about you

If at any time you want to know what personal information Hidden Secret holds about you, you can log into your Account and view the information you gave us. If you have further questions, you can contact us by phone.

How you can control the information collected by Hidden Secret

These are ways that you can control the information that may be collected and stored about you or your browsing activities.

Your Account

You can log into your account at any time and edit the information you have entered previously

Contact our call center

You can contact our call center by any of the contact modes we offer to talk to a Customer Service representative about the information we have collected. We will delete information about your account or your entire account, except for information that is relevant to completing an order, or for legal or government purposes.

Block or Delete Cookies

You can delete the cookies that our websites and associated services have placed in your browser. You should be aware however that your browsing or shopping experience may be reduced.

Use Incognito or 'Safe Browsing' mode in your browser

These modes allow you to browse the web without recording web pages and files in your browser. All cookies get deleted after you've closed all of your incognito windows and tabs and your bookmarks and settings are stored until you delete them.

Changing and updating the information Hidden Secret has about you If at any time you wish to change your personal information that is inaccurate or out of date, please contact our Customer Service team through your Message Center in your account, or by contacting our Customer Service team by phone and we will amend your personal information accordingly, or advise you how you can do this yourself within your account.

Storage and security of your personal information

Hidden Secret will do everything reasonable and in its' power to keep secure the personal information which Hidden Secret holds about you. Access to this information is restricted only to Hidden Secret employees who have specific authorisation. Hidden Secret also continually endeavours to improve security safeguards using the most stringent, industry-accepted online security and internal processes. That said, Hidden Secret will not be held responsible for events arising from unauthorised access to your personal information, but will do everything in our power to prevent it as a responsible, high-profile, Australian online retailer.

What to do if you have a problem or question

If Hidden Secret becomes aware of any ongoing concerns or problems with the Hidden Secret website Hidden Secret will work to address these concerns promptly. If you have any further queries relating to this Privacy Policy, or you have a problem or complaint, please contact Hidden Secret by contact@hiddensecret.com

Future changes

Hidden Secret is committed to being Australia's #1 online bookstore. This means that Hidden Secret Ltd's business will continue to evolve and improve as new products, services and features are introduced. Accordingly, Hidden Secret will review and update its policies as required. Hidden Secret reserves the right to change its Privacy Policy at any time and notify you by posting an updated version of the policy on the Hidden Secret website.

This amended Privacy Policy will apply whether or not Hidden Secret has provided you specific notice of any changes or updates.